Prime Highlights
- Popai Health has secured $11 million in funding, led by Team8 and New Enterprise Associates (NEA), to expand its AI-driven patient conversation intelligence platform.
- The company’s Voice AI technology transforms routine patient phone calls into actionable insights, enabling healthcare providers to improve engagement, workflows, and outcomes.
Key Facts
- Popai’s platform is already being used by Essen Healthcare and Clover Health, improving coordination efficiency by over 20% while maintaining HIPAA compliance.
- Founded in 2024 by Eyal Gurion, Michael Latar, and Elad Levy, Popai analyzes insights from 15 million daily patient calls to support proactive, data-driven healthcare.
Background
Popai Health, a Patient Conversation Intelligence company that uses AI to turn patient conversations into useful insights, has raised $11 million in funding. Team8 and New Enterprise Associates (NEA) led the round, with support from other investors. The company will use the funds to grow its market presence, build new partnerships with health systems and medical groups, and meet the rising demand for its AI-powered healthcare tools.
Popai is changing how healthcare organizations handle patient engagement by using Voice AI to analyze phone conversations, the most common but least tracked type of communication in healthcare. While traditional systems capture only limited data from the 15 million patient calls made every day, Popai’s platform unlocks important clinical, operational, and social insights from these conversations.
“Following an extensive review of different voice technologies, we identified Popai’s platform as a standout,” said Blake Wu, Partner at NEA. “It enables automated workflow actions and supports healthcare organizations as they evolve. We’re excited to back Popai’s mission to transform care through Voice AI.”
The platform, already in use by Essen Healthcare and Clover Health, automatically generates compliant documentation and enhances coordination efficiency by over 20%. It also keeps patient data safe and meets HIPAA standards.
Beyond documentation, Popai’s system can trigger real-time workflows; escalating urgent issues, scheduling appointments, and closing care gaps. At a broader level, it identifies risk trends across thousands of conversations, helping providers shift from reactive to proactive care.
“Conversations hold the richest patient insights,” said Eyal Gurion, CEO and co-founder of Popai. “We’re giving healthcare organizations the power to capture and act on those insights at scale.”
Founded in 2024 by Eyal Gurion, Michael Latar, and Elad Levy, Popai aims to redefine how patient engagement drives better care outcomes.
